In case you encouter a problem with a product you have purchase, we are here to help. Please have a look at our refund & returns policy and contact us if you need further help.

You can return your items until up to 30 days from date of purchase. We can’t offer a full refund or exchange after 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, please send us an email and we will swiftly help you.

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sevinlondon.co.uk and send your item to our adress.

To return your product, you should mail your product to the above address. You will be responsible for paying for your own shipping costs for returning your item. If you are exchanging, we will be responsible for the shipping costs of the replaced item.

Contact us at info@sevinlondon.co.uk or use the form below for questions related to refunds and returns.